1win Responsible Gaming Policy

Table of contents

• Maintaining Control
• Preventing Gambling Addiction
• Advice for Staying in Control of Gambling
• Self-Exclusion from Gaming

Understanding and practicing fair play is essential at 1win. This guide offers insights into responsible gaming, with considerations for our players in Cambodia.

At 1 win, we are highly committed to addressing issues that can stem from gambling addiction. Responsible gaming is a cornerstone of our client service policy. Our primary responsibility includes safeguarding players from developing excessive gambling habits and strictly preventing underage participation.

We strive to offer a service that provides enjoyable entertainment in a comfortable and user-friendly environment. However, we recognize that for some individuals, what starts as an engaging hobby can unfortunately become a problem.

Our efforts are dedicated to ensuring our clients can enjoy a secure and engaging gaming experience while maintaining control. We fully support and adhere to internationally recognized responsible gaming policies (these policies and tools are accessible via the main website and the 1win app).

Maintaining Control

Gambling and betting should be enjoyable leisure activities, a form of entertainment. The primary aim is often to connect with like-minded individuals and enhance the thrill of watching a favorite team or playing a game. However, it's crucial to exercise caution and stay in control of your gambling activities.

Key Reminders for Every Player:

• 🎭 Gambling is for entertainment, not a method for earning income. Always approach it with a clear perspective.
• 🚫 If you experience a loss, avoid the immediate urge to chase those losses. Understand that there's always another day.
• 💰 Only engage in gambling with funds you can comfortably afford to lose.
• ⏱️ Be mindful of the amount of time and money you dedicate to gambling.

Preventing Gambling Addiction

While the majority of people enjoy gambling as a harmless pastime, a small percentage may develop an addiction. Recent studies show that gaming addiction affects a minor portion of adults. Nevertheless, 1win believes it's vital for all players to be aware of certain principles and strongly emphasizes player education:

• 🎲 Recognize that gambling outcomes are governed by chance; no "guaranteed win" formulas or systems exist.
• ✅ The decision to gamble should always be your own, free from external pressures.
• 😊 View gambling as a form of amusement, not a quick solution to financial problems or a way to pay off debts.
• 💸 Consistently monitor the money you are spending on games.
• 📜 Always ensure you understand the rules of any game you decide to play.

Distinguishing between healthy enthusiasm for gaming and a problematic addiction can be challenging. However, certain indicators might suggest a player is facing difficulties.

Please consider the following 10 questions honestly. If you answer "yes" to five or more, there's a significant chance you might be developing a gambling addiction:

1. ❓ Do you find yourself preoccupied with gambling?
2. ❓ Have you ever borrowed money to fund your bets or gaming?
3. ❓ Has the amount of money you gamble with been steadily increasing?
4. ❓ Do you frequently gamble for longer periods than you initially intended?
5. ❓ Are your gambling habits negatively impacting your reputation?
6. ❓ Do you turn to gambling as an escape from worries or problems?
7. ❓ Do you feel frustrated or irritable when you're unable to gamble?
8. ❓ Do you often feel a strong urge to try and win back your losses?
9. ❓ Have you unsuccessfully tried to control the time or money you spend on gambling?
10. ❓ Do you feel secretive or ashamed about your gambling activities when talking to family or friends?

Advice for Staying in Control of Gambling

• ⏱️ Set clear time limits for your gambling sessions before you start.
• 📉 Establish a maximum loss limit you are comfortable with and stick to it.
• 🙅‍♂️ Never borrow money from any source to gamble.
• 🎨 Explore other hobbies and interests to balance your leisure time with gambling.
• 😔 Avoid gambling if you are feeling depressed, stressed, or upset.

Self-Exclusion from Gaming

If you feel the need to stop playing, or wish to take a break from gambling, please reach out to our Customer Support team to discuss options for closing your 1win account. (Managing your account settings, including self-exclusion, can often be initiated after your 1win login). In most instances, you will have the option to reopen your account later. However, if you request a permanent account closure, we will fully respect your decision, and the account will not be eligible for reopening.